Shipping Policy

Orders over $100 within Canada receive FREE SHIPPING.

Sea Wench Naturals is pleased to ship within Canada, the United States, and select international destinations, and we also offer local delivery within Tofino, BC.

Processing & Fulfillment

All Sea Wench Naturals orders are handcrafted and packaged with care. Please allow 1-3 business days for processing before your shipment is sent. During busy seasons, fulfillment may take longer to process. We appreciate your patience as we carefully prepare your order.

Delivery Process

Once your order has shipped, you will receive an email with a tracking number, carrier details, and an estimated delivery date. Please check your junk mail folder for the email provided if you don’t receive it.

US and international orders may not receive a delivery notification if tracking is not selected as a shipping option at checkout. 

Sea Wench Naturals is not responsible for:

  • Delays caused by the carrier or customs processing
  • Damage caused by exposure to extreme heat or cold after delivery
  • Lost or stolen packages after confirmed delivery
  • Incorrect or incomplete shipping addresses that were provided at checkout
  • We only ship to the address entered when placing the order.

If you need to make a change prior to shipping, please email orders@seawenchnaturals.com as soon as possible. Once a shipping label has been created, we’re unable to make changes to the address.

If we notice a potential issue with your order, we’ll reach out to confirm details before shipping.

Shipping Care Instructions, Hot & Cold Weather

Many of our natural formulations contain delicate botanical oils and butters that are sensitive to temperature extremes. 

To ensure your products arrive in perfect condition:

  • Please make sure someone is available to receive your parcel upon delivery.
  • If you live in an area with very hot or very cold weather, we recommend tracking your shipment closely to prevent it from being left outside.
  • Sea Wench Naturals cannot be held responsible for damage caused by heat, freezing, or prolonged sun exposure once your package has been delivered.

Estimated Shipping Times

  • Canada: 2–7 business days (depending on location)
  • United States: 5-11 business days (plus customs clearance time), depending on shipping method at checkout.
  • International: 10–30 business days (plus customs clearance time,) depending on shipping method at checkout. 

Please note these are estimates only; actual delivery times may vary due to carrier delays, weather, or customs processing.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us within 3 days of delivery at orders@seawenchnaturals.com with your order number and clear photos of the packaging and product. We’ll be happy to assist and find a resolution.

Sustainability Commitment

At Sea Wench Naturals, we strive to minimize our footprint. Whenever possible, we use recyclable, compostable, or biodegradable materials in our packaging and shipping supplies. Please consider reusing or recycling them responsibly.

International Orders

For shipments outside Canada, additional customs fees, import duties, or taxes may apply and will be charged at checkout. These charges are the responsibility of the recipient.

Contact Information

For any shipping questions or special delivery requests, please email orders@seawenchnaturals.com

Sea Wench Naturals Ltd.
Box 78
Tofino, BC  V0R 2Z0